Support

How to contact us

• Support (website and apps): support@kude.bg
• General enquiries, personal data, legal matters: contact@kude.bg

Write to us from the e-mail address you sign in to Kude.bg with and briefly describe the problem — which app or page, which device and, for a booking, its code. Support is by e-mail, in Bulgarian and English; we reply as soon as we can on working days. For urgent matters you can also call +359 988 326 088 on working days.

The “Kude.bg” app

• Signing in: enter your e-mail and the code we send you; no password is needed. If the code does not arrive, check your spam folder.
• Bookings: change or cancel from “My bookings” or from the link in the confirmation e-mail. For questions about the visit itself, write to the business from the conversation in the app.
• Reviews: new reviews are checked by the team before publication.
• Report or block: from the “⋯” menu next to a review, photo, profile, business or conversation choose “Report” or “Block”. We review reports as soon as possible, usually within 24 hours.

The “Kude.bg Бизнес” app

• Access to a business: the owner grants staff access from the owners’ panel; to claim ownership of a business, use the “This is my business” button on its page on kude.bg.
• Subscription and invoices: managed in the owners’ panel on the website. No payments are made in the app.
• Reviews and messages: reply from the app; for an unacceptable review or conversation use “Report”.

Deleting your account

In “Kude.bg”: Profile → Profile settings → Delete account. In “Kude.bg Бизнес”: More → Account → Delete profile. Without the app — write to support@kude.bg from your account’s e-mail address. What is deleted and what remains: Delete your account.

Documents

• Privacy Policy
• Terms of Use
• Delete your account

Company details

Company

KUDE BG LTD („КЪДЕ БГ“ ООД)

UIC (ЕИК)

208195419

Address

zh.k. Izgrev, bl. 56, entr. 4, fl. 5, 8008 Burgas, Bulgaria

Manager

Emil Velichkov Atanasov (manager)

Phone

+359 988 326 088

E-mail

contact@kude.bg